Enterprise Solutions

ENTERPRISE SOLUTIONS

Flexible, Cost Effective, & Low Risk

Leonardo DRS uses industry best practices, ITIL and CMMI, to create custom enterprise frameworks capable of supporting next generation capabilities for mission-critical customer requirements. Utilizing best of breed services and solutions through our trusted partner network, we provide full life-cycle optimization within the enterprise IT environment. Our dedicated program management office and subject matter experts support technology and best value solutions that allow our customers to achieve their missions efficiently and within well-managed enterprise infrastructures. Leonardo DRS produces transformational results, where mission success is measurable, implementation is risk adverse, and solutions reduce customer cost.

Our approach includes a flexible total support solution that has the capability, capacity and qualifications to perform all levels of enterprise IT services. Leonardo DRS solutions are supported by an in-place staffing, recruiting, and retention program designed to maintain a fully qualified and experienced workforce. Our Global Enterprise Management System (GEMS) provides a foundation for success to each program by planning low risk solutions and by using top-performing cross-program processes.

Cyber Security

Security Operations Services

Security Operations Services

  • 24x7x365 computer network defense monitoring
  • Digital forensics
  • Network analysis and reporting
  • Activity logging and trend analysis reporting
  • Vulnerability assessment, system scanning, problem investigation

 

Governance, Strategy & Compliance

  • Audit and compliance reporting
  • Subject Matter Expert (SME) advisory and support services
  • Security Technical Implementation Guide (STIG) management
  • Certification & Accreditation (C&A)
  • Authority to Operate (ATO) /Authority to Connect (ATC)

 

Governance, Strategy & Compliance

Security Tools & Appliances

  • Enterprise Mission Assurance Support Service  (eMASS), Host Based Security System (HBSS), Assured Compliance Assessment Solution (ACAS), Splunk
  • Palo Alto Firewalls

 

Training, Education & Awareness

  • Information Technology Infrastructure Library (ITIL)
  • Risk Management Framework (RMF) /DoD Information Assurance Certification and Accreditation Process (DIACAP)
  • Standard Operating Procedure (SOP) best practices

Network Operations

Leonardo DRS Network Operations

Network Monitoring

  • 24x7x365
  • Comprehensive end-to-end monitoring and control of terrestrial core, teleports, satellite bandwidth, remote very small aperture terminals (VSAT), back-haul, and security
  • Daily, weekly, monthly availability/performance reports

 

Help-Desk Services

  • Tier I, II, III capabilities 24x7x365
  • Immediate response to alarms and customer calls/emails
  • English speaking operators open, track, and report all trouble tickets
Trouble Ticket System

 

Trouble Ticket System

  • Administration, tracking and resolution
  • Enterprise Tools
  • Visible to customer
  • Managed by Network Operations Center (NOC)/Help Desk
  • Phone/email communication back-up to customer

 

Network Design, Build & Maintenance

Network Design, Build & Maintenance
  • Network Engineering
  • Local Area Network/Wide Area Network (LAN/WAN) equipment, cabinet/rack and hardware integration, maintenance, and configuration troubleshooting
  • Inside/Outside Plant Network Infrastructure
  • WiFi Campus/Forth Generation (4G)/Long Term Evolution (LTE)
  • On-Site/Remote Operations & Maintenance (O&M)

IT Services & Staffing

Operations & Maintenance

DRS IT Support and Staffing
  • Local Area Network/Wide Area Network (LAN/WAN)
  • Data Centers/Cloud
  • Help-Desk

 

IT Service Management (ITSM)

  • Service Catalog
  • Service Desk
  • Incident Management
  • Problem Management
  • Change Management
  • Project Management
  • Asset Management
  • Policy and Procedure Management

 

Applications & Systems Management

IT Service Management
  • Email, Messaging, Skype
  • Content Management System (CMS), Portal, File Share, SharePoint
  • Customer Relation Management (CRM)/Vendor Relation Management (VRM)
  • Distributed Computing

 

Software/Hardware Support, Troubleshooting, Repair & Replacement

  • Workstations
  • Mobile Kits
  • Ruggedized & Cyber-hardened Computers
  • Software Development